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Brokers & API Connections

My broker won't connect

General troubleshooting when a broker connection fails or stays in an error state.

Last updated 3 September 2026

Open Broker Connections and review the status message on the connection card. The error text usually indicates whether credentials, environment or server settings are wrong.

  1. Confirm you selected the correct broker (IG, MT5 or CSV Import) — other brokers are not yet available.
  2. Verify credentials on your broker's official website before retrying in Trade Optic.
  3. Check Live vs Demo environment matches the account you are connecting.
  4. Disconnect and reconnect, or delete the connection and start fresh.
Never send your broker password, complete API key, authentication token or payment details through email, direct messages or support chat. Only enter connection details inside Trade Optic’s secure broker-connection form. If a credential may have been exposed, revoke it through your broker immediately.
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If this article did not resolve your issue, contact Trade Optic Support. Do not include passwords, complete API keys or payment details.

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